Manager, Foundation Observability Architects

TL;DR

Manager, Foundation Observability Architects: Building and managing a team of Observability Architects focused on driving activation, consumption, and retention at scale. Focus on designing scalable onboarding programs, leveraging data-driven insights, and acting as the voice of the customer to product and engineering teams.

Location: Remote (USA)

Salary: $237,000 - $278,000

Company

hirify.global helps more than 3,000 companies manage their observability strategies with the Grafana LGTM Stack.

What you will do

• Recruit, mentor, and manage Observability Architects to bring out the best in your team.
• Design scalable onboarding programs, enablement campaigns, and in-app nudges based on real-time data.
• Monitor consumption, health, and sentiment signals to proactively intervene with automation or human touch.
• Act as the voice of the customer to Product, Engineering, and GTM teams.
• Work closely with Sales, Support, CS Ops, Professional Services, and Product to deliver consistent customer outcomes.

Requirements

• 5+ years in Technical Account Management, Customer Success, SE/product consulting, or Professional Services with tech/B2B SaaS; 2+ years people management.
• Demonstrated success building low-touch/use triggered programs in SaaS at scale.
• Deep observability expertise; Grafana stack experience is a plus.
• Strong analytical fluency with Salesforce, Gainsight, data visualization tools, and usage telemetry.
• Excellent written, presentation, and stakeholder alignment skills across technical and executive levels.

Nice to have

• Data‑Obsessed & Programmatic: You love KPIs, dashboards, and building scalable low-touch motions grounded in usage trends.
• Technically Fluent & Consultative: Comfortable discussing observability architecture, Kubernetes, telemetry stacks (Grafana, Loki, Prometheus, Tempo), APIs, and integrations.
• Leader of Technical Talent: Skilled mentor and coach, elevating your team’s technical craftsmanship and scaled operational excellence.
• Operational Driver with a Bias for Action: Expert in defining triggers, running experiments, iterating on programs, and continuously improving customer outcomes.

Culture & Benefits

• 100% Remote, Global Culture - We bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Balance is Key - We operate a global annual leave policy of 30 days per annum.