TL;DR

Customer Service Representative (Fintech): Providing excellent client support by handling customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. Focus on ensuring effective and timely resolution of client issues.

Location: Able to work on shift rotation (day, night, weekends)

Company

%hirify_global% provides individuals in the world’s fast-developing economies with guidance, tools, and easy market access so they can trade and invest with confidence.

What you will do

Respond promptly to customer inquiries via phone, email, and chat.
Provide accurate information on products, services, and policies.
Ensure effective and timely resolution of client issues.
Collaborate with colleagues to share knowledge and best practices.
Identify recurring customer issues and suggest improvements.

Requirements

Prior customer service experience.
Strong communication, problem-solving, and active listening skills in Russian and English.
Computer literate with sound knowledge of Microsoft Office suite.
Genuine interest in the financial markets.
Fluency in Russian is a requirement for this role, as you will be working closely with Russian-speaking clients and stakeholders.
Able to work on shift rotation (day, night, weekends).

Nice to have

University degree in a related field will be considered an advantage.
Knowledge of Meta-Trader platforms will be considered an advantage.

Culture & Benefits

Hybrid Working Policy
Discretionary performance related bonus
Personalized Flex-Benefits
Medical insurance for employees.
Comprehensive leave package of 40 days inclusive of Public Holidays