TL;DR

Partner Success Director (Fintech): Ensuring satisfaction, adoption, and expansion of AI-powered healthcare solutions within enterprise customers with an accent on building strong relationships with clinicians and healthcare professionals. Focus on understanding user workflows, providing guidance and best practices, and driving customer engagement and revenue growth.

Location: New York City-Hybrid

Salary: $135,400 - $159,300

Company

%hirify_global% is an AI-powered platform built for medical conversations, improving clinical documentation efficiencies.

What you will do

Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers.
Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity and patient outcomes.
Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals and action plans.
Conduct regular business reviews with key stakeholders to assess product performance and identify opportunities for additional value-add solutions.
Support all clinician users and serve as the voice of the customer internally, sharing insights and feedback.

Requirements

Proven experience as a Customer/Partner Success Director or Manager.
5+ years of experience working in or with enterprise health systems.
Strong understanding of the healthcare ecosystem and the challenges faced by large health enterprises and clinicians.
Excellent communication and interpersonal skills to build trust with clinicians and stakeholders.
Technical aptitude to understand and communicate complex software solutions.
Ability to multitask and manage multiple client relationships.

Culture & Benefits

Flexible work hours and an inclusive culture.
Ongoing learning opportunities and a supportive environment.
Generous time off, including paid holidays and flexible PTO.
Comprehensive health plans, including medical, dental, and vision.