TL;DR

Customer Operations Associate (Fintech): Triaging and resolving members' sensitive issues with an accent on thorough investigation and de-escalation. Focus on cross-functional collaboration, identifying root issues, and advocating for members needing "white glove service".

Location: San Francisco

Salary: $80,000 - $100,000

Company

%hirify_global% is a FinTech unicorn powering financial progress with AI, providing radically affordable financial tools to help consumers achieve financial security.

What you will do

Analyze escalated cases and summarize sophisticated results.
Respond to and handle advanced issues with professionalism.
Identify root issues and drive alignment toward case resolution.
Maintain knowledge of services and procedures.
Triage and prioritize incoming requests.

Requirements

A degree from a top school or 1 years experience with customer support at a startup, fintech, or highly regulated industry.
Advanced customer support experience in a high-volume environment.
Ability to draft strong written communication and deliver a top-tier customer experience.
Passion for solving puzzles and identifying the root cause of problems.
Ability to analyze, summarize, and communicate findings and issues.
Familiarity with fin-tech products such as %hirify_global%, Chime, Venmo, Cash-App, PayPal, Green-Dot bank, Zelle, etc.

Culture & Benefits

Competitive pay based on experience.
Medical, dental, and vision coverage.
Stock Options.
Flexible vacation policy.