TL;DR

Senior Customer Reliability Engineer (Cloud Security): Providing senior-level technical knowledge and support for cloud security solutions with an accent on troubleshooting, escalation management, and cross-functional collaboration. Focus on developing training, documentation, and knowledge base articles for the Customer Reliability Engineering team to improve support capabilities.

Location: Flexible - Japan

Company

%hirify_global% helps organizations secure innovation in the cloud by providing real-time clarity to move fast and defend what matters most.

What you will do

Provide senior level technical knowledge on customer issues.
Work with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
Evaluate and document bugs and enhancement requests.
Work with our Escalation Management team on hot accounts which are high touch.

Requirements

3+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
Master level kubernetes and Linux experience.
Knowledge of one or more scripting languages (Bash/Shell/Python).
Knowledge of public providers and their services e.g. AWS, Azure, GCP, Oracle and IBM Cloud.
Experience balancing multiple challenges simultaneously.

Nice to have

Experience using or integrating with Systems Management technologies.
Hands-on experience with PaaS tools or other cloud management software.
Experience in application integration.
Experience writing and communicating in English

Culture & Benefits

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package