TL;DR

Customer Operations Manager: Partnering with the VP of Customer Operations & Experience to drive customer-focused decisions by surfacing insights, identifying performance trends, and enabling operational excellence across the customer journey. Focus on improving team efficiency and customer outcomes by translating data into actionable insights, understanding service-based delivery models, and optimizing campaign execution.

Location: Hybrid (Boston, MA; Vancouver, BC; Chicago, IL; and Vancouver, WA)

Salary: $80,000-105,000 OTE

Company

%hirify_global% is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide.

What you will do

Support operational initiatives that improve scalability, profitability, and customer experience across %hirify_global%’s service delivery functions.
Build and refine the sales-to-delivery handoff process to ensure seamless campaign execution, on-time delivery, and quality outcomes.
Develop and maintain dashboards, KPIs, and reporting frameworks to measure efficiency, campaign health, and customer value delivery.
Partner cross-functionally with Data Analytics, RevOps, and Product teams to ensure alignment and accuracy across business systems.
Share insights and best practices with Customer Success, Delivery, and Support teams to elevate collective performance.

Requirements

3–5 years of experience in customer operations, marketing operations, or business analytics.
Proven background in agency or performance marketing campaign operations, including workflow optimization, resource planning, and capacity management.
Strong data analysis skills with experience using analytics tools, BI dashboards, CRM/campaign management platforms, and proficiency in Excel/Google Sheets.
Demonstrated ability to translate customer and campaign data into actionable insights that drive measurable improvements.
Experience collaborating cross-functionally with senior stakeholders in a fast-paced, high-growth environment.
Familiarity with AI tools and automation platforms to improve operational efficiency.

Culture & Benefits

We are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company.
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.