AI Solution Engineering Senior Manager (AI)

Location: Hybrid role based at hirify.global offices in the United States.

Annual salary range: $112,900–$366,300, depending on location, role, skills, and experience.

Company

hirify.global is a global professional services company delivering technology, cloud, data, AI, consulting, and digital transformation services.

What you will do

• Lead AI product engineering programs and provide technical direction, delivery oversight, and accountability for measurable customer service outcomes.
• Direct Forward Deployed Engineers through discovery, rapid prototyping, production rollout, adoption, runbooks, and handoff.
• Deliver production conversational AI agents, agent-assist copilots, knowledge assistants, interaction summarization, quality automation, and analytics agents.
• Set standards for RAG, prompt and context engineering, evaluations, guardrails, model selection, observability, security, cost, latency, and safety.
• Build client relationships, shape proposals and business cases, support RFPs, and develop thought leadership and partner solutions.
• Coach engineers, develop future workstream and program leaders, and codify reusable delivery patterns and components.

Requirements

• 10+ years of experience in technology, data, or AI roles across consulting or industry, including varied industries and business problems.
• 5+ years leading technology, data, or AI programs end to end, managing complexity, ambiguity, changing scope, and senior stakeholders.
• Hands-on experience moving AI products into production, including RAG, agentic workflows, evaluations, and guardrails.
• Working fluency with LLM APIs and models, agentic frameworks and MCP, RAG pipelines, vector databases, Python, TypeScript, REST, GraphQL, and model and prompt evaluations.
• Production experience with at least one enterprise agent platform such as Amazon Bedrock, Microsoft Azure, Google Gemini, or Databricks Mosaic.
• 5+ years directly managing and developing technical practitioners into workstream and program leaders.
• 5+ years leading transformation in customer service, contact center, or customer experience operations, with knowledge of containment, first-contact resolution, average handle time, CSAT, and cost-to-serve.
• Applicants employed in the United States must have work authorization that does not now or in the future require visa sponsorship.

Nice to have

• Product-led mindset connecting AI and data work to product strategy and design-to-product delivery.
• Production conversational AI experience across virtual agents, voice bots, agent-assist copilots, knowledge assistants, and voice or digital channels.
• Experience integrating AI with Salesforce Service Cloud, ServiceNow, Microsoft Dynamics 365, Genesys Cloud, NICE CXone, or Amazon Connect.
• Conversation intelligence experience, including speech and interaction analytics, sentiment, and automated quality assurance.
• Business development, proposal shaping, program scoping, executive presentations, and client relationship development.
• Experience with customer engagement and agent platforms such as Google Customer Engagement Suite, Amazon Lex, Salesforce Agentforce, or ServiceNow AI Agents.
• Full-stack web, mobile, or API engineering experience; multidisciplinary design, advisory, and technology collaboration; consulting or professional services experience.
• External AI thought leadership through publications, events, or community representation.

Culture & Benefits

• Hybrid work from one of the listed hirify.global offices across the United States.
• Medical, dental, vision, life, and long-term disability coverage.
• 401(k) plan, bonus opportunities, paid holidays, and paid time off.
• Inclusive workplace commitment and reasonable accommodation for disabilities or religious observances.
• Posting anticipated to remain open until January 31, 2027.