Chargeback Operations Intern (Fintech)

TL;DR

Chargeback Operations Intern (Fintech): Analyzing and responding to card and ACH disputes to resolve issues for customers and minimize losses. Focus on investigating transactions, identifying patterns, and making recommendations to improve processes and tools.

Location: Remote from Colombia, working full-time Monday through Friday between 9:00 am - 5:30 pm Central Time.

Salary: 700 USD monthly gross.

Company

hirify.global is a fintech company focused on revolutionizing the shopping experience with seamless, interest-free installment plans and driving impact on merchant sales.

What you will do

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve them within allowed timeframes.
• Work cross-functionally with fraud and disputes departments to determine next steps on a case-by-case basis.
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends.
• Understand company systems and tools; investigate account patterns through data analysis.
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools.
• Learn and maintain strong domain knowledge of fraud, including prevention techniques and technologies.

Requirements

• Experience in analyzing data and making impactful decisions in a fast-paced and sometimes ambiguous environment.
• Attention to detail and ability to multitask.
• Excellent problem-solving and analytical skills.
• Strong business judgment and communication skills.
• Ability to self-start and work with minimal supervision after training.
• Minimum GPA of 4.0 out of 5.0.
• Work full-time Monday through Friday between 9:00 am - 5:30 pm Central Time.

Culture & Benefits

• Exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team with abundant prospects for career advancement.
• Culture defined by brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators.
• Emphasis on relentlessly high standards, developing new ways to do things, calculated risk-taking, earning trust, and delivering results.
• Paid internship.