Billing Operations Consultant (PropTech)

Location: Singapore Office, Singapore

Company

hirify.global develops PropTech and real estate software that supports client experiences and thriving communities.

What you will do

• Handle incoming billing and account inquiries, resolve customer concerns, and provide customer service.
• Verify and process account opening, closing, and modification applications.
• Verify system-generated bills, process billing adjustments and mass charges or rebates, and support payment file transfers.
• Send overdue-payment reminders, follow up on arrears, and take appropriate action to support timely resolution.
• Prepare periodic and ad-hoc reports for clients and internal departments.
• Coordinate with clients, third-party vendors, consultants, and engineers to resolve billing and escalated software-related issues.

Requirements

• At least 2 years of day-to-day operational support experience in billing, accounting, customer service, credit control, or a related area.
• Minimum GCE ‘O’ level, Diploma, Degree, or equivalent qualification in a relevant field.
• Proficient in English.
• Strong interpersonal skills with a service-oriented and empathetic mindset.
• Responsible, with good time-management and organizational skills to follow through on customer issues.

Nice to have

• Experience in the electricity retail or utility industry.
• Ability to converse in Chinese, Malay, or an Indian language.

Culture & Benefits

• Flexible working arrangements.
• Annual performance-related bonus.
• 16 hours of Flexi Timeoff.
• Three additional annual-leave days for qualifying employees.
• Inclusive, people-first culture with employee resource groups and tailored development resources.