Learning and Development Officer (BPO)

Location: Magdalena del Mar, Provincia de Lima, Peru

Company

hirify.global is a technology-driven outsourcing company providing Customer Experience and Operational Support through offices in the USA, Ukraine, Mexico, and the Philippines.

What you will do

• Facilitate instructor-led, virtual, and blended learning programs for new hires, cross-training, upskilling, and refresher sessions.
• Design, update, and maintain lesson plans, facilitator guides, participant materials, job aids, and other learning resources.
• Conduct assessments, knowledge checks, certifications, and readiness evaluations while coaching learners throughout their development.
• Collaborate with Operations, Quality Assurance, and client stakeholders to address performance gaps and align training with business goals and KPIs.
• Analyze training effectiveness, support process updates and change management, and recommend continuous improvements.

Requirements

• At least 2 years of experience in Learning & Development, Training, Facilitation, or Customer Service within a BPO or customer support environment.
• Experience facilitating instructor-led and virtual training programs.
• Knowledge of adult learning principles, instructional design, and learning evaluation methodologies.
• Experience using Learning Management Systems (LMS).
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Excellent presentation, facilitation, verbal, and written communication skills.
• Strong coaching, interpersonal, stakeholder management, analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities independently in a fast-paced environment and adapt to changing business needs and schedules.
• Internal applicants must have at least 6 months of tenure with hirify.global.

Nice to have

• Bachelor's degree in Education, Human Resources, Business, Psychology, or a related field.
• Certifications in Learning & Development, Training, Instructional Design, Facilitation, or Adult Learning.
• Experience developing e-learning content with Articulate 360, Captivate, or similar authoring tools.
• Experience supporting multiple client accounts or programs in a BPO environment.

Culture & Benefits

• Full-time position based in Magdalena del Mar, Lima.
• Work involves collaboration with Operations, Quality, clients, and other business stakeholders.
• Learning programs must support operational excellence, client requirements, and performance outcomes.