Customer Care Manager - Onboarding (Fintech)

TL;DR

Customer Care Manager - Onboarding (Fintech): Shaping exceptional customer experiences and driving growth in the Italian market with an accent on KYC/KYB processes and compliance standards. Focus on optimizing procedures, managing customer communications, and supporting cross-functional initiatives.

Location: Position based in Milan

Company

hirify.global is a leading finance workspace for SMEs, providing business-class tools and 24/7 support.

What you will do

• Guide Italian customers through KYC/KYB processes, ensuring high conversion rates and compliance.
• Manage customer communications via Zendesk and optimize procedures.
• Collaborate with Risk & Compliance teams on process enhancements.
• Analyze communication quality and contribute to process improvement projects.
• Support cross-functional initiatives and follow up with customers.

Requirements

• First experience in customer support, ideally in fintech or banking.
• Fluent in Italian and English.
• Proficiency with customer communication tools like Zendesk.
• Strong attention to detail and critical thinking skills.
• Motivated by learning opportunities and process improvement.