Unified Communication Engineer, TSM (Telephony)

Location: Raanana, Israel; hybrid model with 2 days in the office and 3 days remote each week

Company

hirify.global is a global software company providing AI, cloud, and digital products for customer experience, financial crime prevention, and public safety. Its solutions serve more than 25,000 businesses across 30+ countries.

What you will do

• Support R&D with Unified-Communication and call-center integrations and participate in technical research.
• Plan, design, configure, implement, operate, and optimize lab Unified-Communication technologies.
• Develop and implement telephony and Unified-Communication solutions across multiple technologies.
• Assess VoIP, Unified-Communication, and call-center requirements and recommend solutions.
• Manage telephony security lifecycles, vendor support, change processes, and third-party partners.
• Manage sprints, task prioritization, technical roadmaps, delivery timelines, UC lab procurement, licensing, budgets, and cross-team synchronization.

Requirements

• 4+ years of experience designing, configuring, and troubleshooting SIP trunking, SBCs, and voice gateways.
• Experience with Cisco Collaboration technologies, including Unified-Communication, call-center systems, and CUBE.
• Knowledge of telephony and Unified-Communication protocols, including H323 and SIP, and codecs such as G729 and G711.
• 4 years of computer systems experience with Windows client and server, Linux, and virtual machines in vSphere environments.
• 4 years of networking experience, including routing and security such as TLS.
• Experience designing, delivering, and transforming IPT and Unified-Communication environments.
• Project management and documentation skills, including SOW, HLD, and LLD documentation.
• Strong customer-support orientation, communication, troubleshooting, multitasking, and collaboration skills, with the ability to work independently and under pressure.
• Adequate level of English required.

hirify.global-to-have">hirify.global to have

• Experience with session border controllers and security for telecom interfaces.
• Experience managing contact-center infrastructure, including ACD, IVR, and dialers.
• Knowledge of Avaya customer-engagement solutions.
• Experience with other Unified-Communication or PBX platforms, including Mitel, Alcatel, MS Teams, Genesys, AMC, or Twilio.

Culture & Benefits

• Hybrid hirify.global-FLEX work model with 2 office days and 3 remote days each week.
• Collaborative, creative, and fast-paced environment with local and international development teams.
• Opportunities for learning, growth, and internal career development across roles, disciplines, domains, and locations.
• Employment at a global company with more than 8,500 employees across 30+ countries.