Telephony Network Engineer, TSM

Location: Raanana, Israel; hybrid schedule with 2 days in the office and 3 days remote each week

Company

hirify.global is a global software company providing AI, cloud, and digital products for customer experience, financial crime prevention, and public safety to more than 25,000 businesses.

What you will do

• Support R&D with Unified Communications and Call-Center integrations, research, and technical solution development.
• Plan, design, configure, implement, operate, and optimize laboratory Unified Communications technologies.
• Develop and implement telephony and Unified Communications solutions across multiple technologies.
• Assess VoIP, Unified Communications, and Call-Center requirements; recommend solutions and manage security lifecycles.
• Manage sprints, tasks, backlog priorities, technical roadmaps, delivery timelines, and synchronization with local and international development teams.
• Manage UC lab procurement, licensing, renewals, budget, administration, vendors, and third-party partners.

Requirements

• At least 4 years of experience designing, configuring, and troubleshooting SIP trunking, SBCs, and voice gateways.
• Experience with Cisco Collaboration technologies, including Unified Communications, Call-Center, and CUBE.
• Knowledge of telephony and Unified Communications protocols, including H323 and SIP, and codecs such as G729 and G711.
• At least 4 years of experience with Windows client and server systems, Linux, virtual machines, and vSphere.
• At least 4 years of networking experience, including routing and security technologies such as TLS.
• Experience designing, delivering, and transforming IPT and Unified Communications environments.
• Project management and documentation skills, including SOW, HLD, and LLD documentation.
• Strong customer-support orientation, excellent communication and troubleshooting skills, and the ability to work under pressure.
• Ability to multitask and work independently and collaboratively; adequate English proficiency.

hirify.global-to-have">hirify.global to have

• Experience with session border controllers and applying security to telecom interfaces.
• Experience managing Contact Center Infrastructure, including ACD, IVR, and dialers.
• Knowledge of Avaya customer engagement solutions.
• Experience with other Unified Communications or PBX platforms, including Mitel, Alcatel, MS Teams, Genesys, AMC, or Twilio.

Culture & Benefits

• Hybrid hirify.global-FLEX model with 2 office days and 3 remote days per week.
• Collaborative, creative, and fast-paced environment with international teams.
• Internal career opportunities across roles, disciplines, domains, and locations.
• Full-time individual contributor role reporting to the Director of Engineering, Recording, CX.