Knowledge Manager

Location: Budapest

Company

hirify.global supports a globally operating technology company with over 150 years of history that provides IT infrastructure, cloud, cybersecurity, and digital workplace solutions to large enterprises and public sector organizations.

What you will do

• Develop and maintain knowledge management strategy, governance, standards, operating procedures, and lifecycle controls.
• Manage enterprise knowledge repositories and coordinate the creation, validation, publication, maintenance, archival, and retirement of knowledge content.
• Define expectations for quality, consistency, security, and compliance, and identify knowledge gaps using incidents, service requests, usage data, search results, and stakeholder feedback.
• Partner with subject matter experts to convert technical and business knowledge into clear, reusable articles, procedures, work instructions, and self-service content.
• Monitor knowledge quality, adoption, search effectiveness, and operational trends; report measures and develop improvement roadmaps.
• Facilitate workshops and governance forums, coach contributors and reviewers, and support knowledge platforms, analytics, automation, and AI-enabled curation.

Requirements

• Bachelor’s degree in Information Management, Business Administration, Information Technology, Knowledge Management, or a related field, or equivalent practical experience.
• Substantial experience in Knowledge Management, Service Management, IT Operations, Digital Workplace Services, or a related enterprise environment.
• Experience designing or operating knowledge governance frameworks, lifecycle processes, and enterprise knowledge repositories.
• Strong analytical, organizational, written communication, facilitation, and stakeholder management skills.
• Ability to simplify complex information and work effectively in global, matrixed, and customer-focused environments.
• Knowledge of governance and lifecycle management, content strategy and curation, content quality, data analysis and performance reporting, service management, and process improvement.
• Stakeholder engagement and influencing, communication, facilitation, coaching, organizational change and adoption, problem solving, and decision making.

Nice to have

• Experience with IT Service Management and knowledge-centered service practices.
• Knowledge of ServiceNow Knowledge Management or a comparable enterprise platform.
• Familiarity with AI-assisted curation, content analytics, and workflow automation.
• ITIL certification and experience leading continuous improvement initiatives.

Culture & Benefits

• Work in a globally operating technology environment serving enterprise and public sector customers.
• Collaborate with leaders, service managers, operational teams, technical specialists, subject matter experts, authors, and reviewers.
• Contribute to service, customer, and organizational priorities through knowledge adoption and continuous improvement.