Configuration Management Process Owner

Location: Budapest

Company

hirify.global's partner is a globally operating technology company with over 150 years of history, delivering IT infrastructure, cloud, cybersecurity, and digital workplace solutions to large enterprises and public sector organizations.

What you will do

• Own and govern the Configuration Management process, procedures, controls, and supporting documentation.
• Define and maintain CMDB governance, including Configuration Item identification, classification, lifecycle management, and relationship mapping.
• Establish data quality controls, audits, validation, reconciliation, and remediation activities.
• Define process KPIs, reporting requirements, and performance measures, and produce operational and governance reports.
• Lead process maturity, standardization, automation, and operational efficiency initiatives.
• Integrate Configuration Management with Change, Incident, Problem, Asset, Security, and other service management processes while facilitating governance reviews and stakeholder decisions.

Requirements

• Experience in Configuration Management, IT Service Management, Service Governance, or similar enterprise IT environments.
• Strong knowledge of CMDB governance, Configuration Item lifecycle management, relationship mapping, reconciliation, audits, and data quality practices.
• Experience owning or governing enterprise service management processes across multiple teams and suppliers.
• Experience with enterprise ITSM platforms and CMDB capabilities.
• Ability to analyze data, identify control gaps, and drive measurable improvements.
• Strong stakeholder management, facilitation, communication, and decision-making skills.
• Experience in global, matrixed, and multi-supplier environments.
• Strong understanding of process governance, compliance, risk management, and continual improvement practices.
• Ability to influence stakeholders and drive adoption without direct authority.

Nice to have

• Bachelor's degree or equivalent practical experience in Information Technology, Computer Science, Engineering, Business Information Systems, or a related discipline.
• ITIL Foundation, ITIL Managing Professional, or equivalent Service Management certification.
• Experience with ServiceNow CMDB, Discovery, Service Mapping, or similar enterprise platforms.
• Experience in SIAM, outsourced service models, or complex global delivery environments.
• Knowledge of IT Asset Management, Change Enablement, Information Security Controls, and Configuration Compliance.
• Experience leading process maturity assessments, audit remediation activities, governance forums, and structured continual improvement initiatives.

Culture & Benefits

• Work within a global, matrixed, and multi-supplier technology environment.
• Collaborate with platform and technical teams on CMDB design, discovery, integrations, service mapping, reporting, and automation requirements.
• Engage with large enterprise and public sector IT environments.