Software Engineer - AI Voice Systems

Location: Hybrid schedule based at the South Charlotte, NC headquarters Monday through Thursday, with remote work on Fridays. The role is not available for visa sponsorship or transfer of visa sponsorship and is not open to H1-B, F-1, OPT, STEM-OPT, or TN visa holders.

Total cash compensation: $80,000–$120,000 per year.

Company

hirify.global is a global portfolio of high-growth companies spanning U.S. businesses, a health services joint venture, and strategic investments in Europe.

What you will do

• Own end-to-end feature delivery from technical design and implementation through testing, deployment, and monitoring.
• Build and maintain scalable cloud services for call routing, speech processing, and AI-driven conversations using Twilio, AWS, Azure, and internal APIs.
• Collaborate with product managers, data scientists, and engineering teams to bring conversational AI voice experiences into production.
• Contribute to system design and architectural decisions while improving scalability, security, performance, latency, and reliability.
• Participate in code reviews, tooling improvements, automation, and shared development practices.
• Join on-call rotations and troubleshoot production issues.

Requirements

• 3+ years of professional software engineering experience.
• Strong proficiency in Python and TypeScript/Node.js.
• Experience building and operating AWS services such as Lambda, DynamoDB, S3, CloudWatch, or ECS/Fargate.
• Experience building RESTful APIs and working with event-driven systems.
• Experience with CI/CD pipelines such as GitHub Actions, CircleCI, or similar.
• Experience writing automated unit and integration tests.
• Familiarity with monitoring and observability tools such as Datadog, New Relic, or OpenTelemetry.
• Familiarity with relational databases and working knowledge of SQL.
• Strong analytical, problem-solving, communication, and cross-team collaboration skills.

Nice to have

• Experience with Twilio Voice, Programmable Voice APIs, or similar voice/IVR platforms.
• Experience integrating speech recognition, text-to-speech, or LLM-based conversational AI.
• Familiarity with real-time voice and multimodal conversational AI frameworks such as Pipecat or LiveKit.
• Experience with WebSockets or messaging technologies such as SNS/SQS, Kafka, or Redis Streams.
• Understanding of serverless architectures.
• Experience with Terraform or AWS CDK and with load testing.

Culture & Benefits

• Hybrid work with four days at the South Charlotte headquarters and remote work on Fridays.
• Health, dental, vision, life, disability, flexible spending, and employee assistance benefits, subject to eligibility.
• 401(k) with match and holiday pay.
• Paid parental bonding benefit program.
• Flexible paid time off: 20 days per calendar year for full-time employees, increasing to 25 days after five years.
• Inclusive workplace and equal employment opportunity commitment.

Hiring process

• Expect live conversations with hirify.global teammates before an offer is made; the company does not hire through text, social media, or email only.
• Official recruiting communication uses hirify.global or portfolio-company email domains; candidates will not be asked to send money, buy equipment, or share financial account information.