Community Experience Program Manager

Location: Cork, Ireland

Company

hirify.global is a global cybersecurity company protecting people, data, and AI-enabled workflows across email, cloud, and collaboration tools.

What you will do

• Support the day-to-day operation and continued development of the customer Community and Knowledge Management experience.
• Coordinate Community projects, enhancements, launches, events, campaigns, announcements, discussions, timelines, dependencies, and stakeholder follow-ups.
• Maintain project documentation, requirements, meeting notes, reports, and dashboards for business stakeholders.
• Support Salesforce Experience Cloud and Knowledge Management improvements by gathering business requirements and user feedback, identifying usability issues and content gaps, and participating in UAT.
• Monitor and moderate Community activity, promote features and resources, and support initiatives that increase customer and subject-matter-expert participation.
• Support knowledge governance processes and improve the quality, consistency, searchability, and discoverability of Knowledge content.

Requirements

• 1–3+ years of experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles.
• Strong communication skills, including confidence influencing stakeholders, following up on deliverables, and holding teams accountable.
• Demonstrated ownership, organisation, and attention to detail.
• Comfort working with technology and learning new systems; technical aptitude is preferred.
• Strong written English skills required for knowledge-base and content-related work.

Nice to have

• Experience with Salesforce, CRM platforms, reporting tools, customer portals, or AI-enabled environments.
• Cybersecurity industry knowledge.

Culture & Benefits

• Flexible work environment and global collaboration and networking opportunities.
• Competitive compensation and comprehensive benefits.
• Career development and recognition for contributions.
• Annual wellness and community outreach days.
• Inclusive culture welcoming applicants from all backgrounds, experiences, and perspectives, with accommodation available during the application or interview process.

Hiring process

• Submit an application with any supporting information.