Associate, External RFI Transaction Monitoring, GC (AML)

Location: Guangzhou, China; office-based five days a week

Company

Airwallex is an AI-native financial operating system and regulated global payments infrastructure company serving more than 675,000 businesses across North America, Europe, the Middle East, and Asia-Pacific.

What you will do

• Manage external RFI and inquiry workflows from correspondent and partner banks, law enforcement agencies, regulators, and other competent authorities.
• Triage, investigate, and resolve cases within required SLAs, reviewing cross-border payment journeys, SWIFT messages, account activity, counterparties, linked accounts, and customer KYC information.
• Build clear transaction narratives and provide accurate written explanations for external and internal stakeholders.
• Partner with Financial Crime Compliance, FIU, Transaction Monitoring, KYC, Financial Partners, Legal, Sanctions Compliance, Commercial, and regional Operations teams on risk-based decisions.
• Contribute to case quality, process improvement, playbooks, management reporting, remediation, audits, and regulatory examinations.

Requirements

• At least 5 years of relevant experience in financial crime operations, AML investigations, transaction monitoring, sanctions compliance, law enforcement response, or correspondent banking within a bank, payments institution, or fintech.
• Direct experience handling correspondent or partner bank RFIs and law enforcement or regulatory enquiries.
• Experience leading or coordinating an operational team, workflow, or case management function, including workload allocation, SLA management, and quality assurance.
• Strong understanding of cross-border payments, correspondent banking, payment networks, SWIFT messages, and virtual account flows.
• Strong knowledge of AML/CTF, sanctions, fraud, and financial crime risk concepts, including international payment typologies.
• Experience conducting or overseeing account activity reviews, transaction analysis, KYC reviews, open-source research, and risk-based recommendations.
• Sound judgement with sensitive information, data protection, urgent escalations, competing stakeholder expectations, high case volumes, strict deadlines, and audit-ready documentation.
• Excellent written and verbal communication skills in English; strong stakeholder management skills with external financial institutions, law enforcement agencies, and senior internal stakeholders.
• Highly organised, analytical, and detail-oriented; able to build customer and transaction narratives from fragmented information and work with multiple systems, datasets, and changing priorities.

Nice to have

• Proficiency in Mandarin.
• Experience working with Financial Crime Compliance, FIU, Transaction Monitoring, KYC, Financial Partners, Legal, Sanctions Compliance, Commercial, and regional Operations teams.
• Experience supporting AML/CTF, sanctions, data protection, or financial crime projects, regulatory change implementation, or control enhancement initiatives.
• Experience maintaining RFI playbooks, templates, guidance notes, escalation frameworks, or knowledge repositories.
• Experience developing dashboards or management reporting on volume, ageing, SLA, quality, root causes, and risk themes.

Culture & Benefits

• Work in person with a builder mentality across product, compliance, risk, and customer experience functions.
• Make decisions with incomplete information while maintaining high standards of quality, accountability, and documentation.
• Collaborate across a global financial operations function handling payments, accounts, and cross-border transactions at scale.
• Office attendance is required five days a week.

Hiring process

• Apply only through the official Airwallex careers site or official LinkedIn page.
• Official communication will come from an @airwallex.com email address; Airwallex will not request bank details, sensitive identity numbers, or payment during recruitment.
• Unsolicited resumes from search firms or recruiters are not accepted unless an agreement exists for the specific position.