General Manager - Bulgari Milano (interim)

Location: Milan, Italy; onsite at hirify.global.

Company

hirify.global is part of Bulgari Hotels & Resorts, developed in partnership with Bulgari and Marriott International.

What you will do

• Lead all aspects of property operations, guest and employee satisfaction, human resources, financial performance, sales, revenue generation, and return on investment.
• Develop and execute business plans to improve customer satisfaction, profitability, market share, and property performance.
• Partner with Sales and Marketing to develop revenue-generating strategies, pursue business leads, and strengthen demand for the property.
• Build, coach, and hold the Executive Committee and property leadership team accountable for performance, development, succession planning, and service delivery.
• Analyze market share, financial performance, inventory, employee engagement, and customer satisfaction data to guide decisions and maintain budget and profit goals.
• Manage owner relations, guest and public relations, revenue strategy, quality audits, and compliance with legal, safety, labor, operational, and Marriott brand standards.

Requirements

• Two-year degree in Business Administration, Hotel and Restaurant Management, or a related major plus 8 years of experience in management operations, sales and marketing, finance and accounting, or a related professional area; or a four-year bachelor's degree in one of these fields plus 6 years of relevant experience.
• Progressive career growth and a pattern of exceptional performance in the property industry.
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.

Nice to have

• General Manager experience in a limited-service or full-service property.

Culture & Benefits

• Work in a luxury Bulgari Hotels & Resorts property within the Marriott International portfolio.
• Collaborate with property owners, local officials, businesses, customers, and the local community.
• Support open communication, employee engagement, learning and development, and succession planning.
• Operate in an equal-opportunity environment committed to inclusion and non-discrimination.