Senior Software Engineer (SaaS)

Location: Melbourne, Australia; hybrid work with 3 days per week in the CBD Melbourne office. Flexible working hours are required for part of the week to cover UK time zones.

Salary: AUD 130,000–150,000 plus superannuation.

Company

hirify.global builds a SaaS energy retail platform that helps utilities manage operations, customer experiences, energy usage, and decarbonisation.

What you will do

• Build flexible, scalable Amazon Connect contact centre solutions for energy retailers.
• Contribute across the full development lifecycle, including technical discovery, architecture, prototyping, development, deployment, and monitoring.
• Design abstractions that reduce complexity across multiple clients and markets.
• Scale systems to process millions of data points efficiently and reliably, while building extensible services for future growth.
• Maintain service reliability and performance, triage platform issues, respond to incidents, and participate in a paid after-hours support roster.
• Mentor engineers, contribute to cross-team initiatives, and help shape platform direction and team engineering practices.

Requirements

• 5+ years of experience as a Software Engineer, with a track record of delivering scalable, high-quality solutions.
• Hands-on experience with Amazon Connect or similar cloud contact centre systems.
• Strong engineering fundamentals and the ability to quickly learn new tools and practices.
• Experience building scalable, resilient, and observable production systems.
• Experience across a broad range of systems and technologies, with both technical breadth and depth.
• Ability to own products end-to-end, from early technical direction through iteration based on real-world feedback.
• Strong collaboration skills and willingness to work closely with others on impactful features.
• Commitment to test automation, continuous delivery, and modern agile practices.

Culture & Benefits

• Hybrid working with 3 days per week in the Melbourne CBD office and flexibility to balance work and life.
• Paid after-hours support roster for critical platform services.
• Progressive leave policies, including leave for important personal moments, plus 26 days of holiday and purchase leave.
• Annual discretionary bonus, personal learning budget, and home office budget.
• Novated leasing and an inclusive environment guided by shared ownership, trust, and collaboration.