Senior Site Reliability Engineer (AI)

Location: Hybrid in Coquitlam, Canada

Salary: CAD 120,000–140,000 per year plus bonus

Company

hirify.global is a fast-growing manufacturing, service, and technology company developing fleet safety products and cloud-native solutions for vehicles including school buses, emergency vehicles, utility vehicles, and delivery vans.

What you will do

• Build and continuously improve observability across metrics, logs, traces, alerts, dashboards, synthetic monitoring, and critical user workflows.
• Define and own SLIs, SLOs, error budgets, alerting standards, reliability scoring, and maturity roadmaps.
• Act as Incident Commander during critical production events, coordinate response, lead root cause analysis, and facilitate blameless post-incident reviews.
• Drive remediation work through production, coordinate L3 escalation schedules, administer incident management processes, and report reliability KPIs to engineering and executive audiences.
• Design, build, and operate AI agents for triage, diagnostics, telemetry analysis, remediation, postmortems, capacity forecasting, and operational workflow automation.
• Own capacity planning, forecasting, performance tuning, engineering enablement, and governance for autonomous AI actions, human review, and auditability.

Requirements

• At least 5 years of experience in Site Reliability Engineering, Production Operations, Cloud Engineering, or DevOps, including at least 3 years personally owning production reliability outcomes.
• Experience defining SLIs, SLOs, and error budgets for distributed systems, including negotiating targets and enforcing budget policies.
• Direct experience serving as Incident Commander or equivalent lead during severity-one production incidents, with strong RCA and blameless postmortem practice.
• Experience driving remediation to completion, reducing operational toil through automation, and influencing teams and product stakeholders without direct management authority.
• Hands-on production experience with Microsoft Azure and Azure Kubernetes Service (AKS); certification alone is insufficient.
• Hands-on expertise with observability systems including Grafana, Prometheus, Elasticsearch, and APM tooling.
• Experience with OpsGenie, PagerDuty, or comparable incident management platforms, including on-call rotation design, escalation policies, and direct on-call participation.
• Strong scripting ability in Python, Bash, or PowerShell, plus experience with capacity planning, forecasting, performance tuning, and reliability KPI reporting.
• Demonstrable hands-on experience applying AI to operational engineering, including an agent, automation, or AI-assisted workflow and its inputs, decisions, and guardrails.
• Familiarity with agent frameworks, operational prompt engineering, and AI integration into monitoring, incident, or CI/CD workflows, with sound judgement about production limitations.

Nice to have

• Experience building or maturing an SRE practice from an early baseline.
• Experience with chaos engineering, resilience testing, regulated, high-availability, or safety-critical environments.
• Experience with sovereign or government cloud environments.

Culture & Benefits

• Hybrid work in Coquitlam within an engineering organization focused on fleet safety and preventing accidents.
• Full-time employment with compensation of CAD 120,000–140,000 per year plus bonus; final offer depends on skills, experience, and role alignment.
• Direct participation in an on-call rotation and critical incident response is part of the role.
• Work in a diverse and inclusive environment guided by integrity, innovation, teamwork, customer focus, and safety.