Learning Manager

Location: Remote; for Ireland candidates, based in WHOOP's Limerick office and authorized to work in Ireland.

Salary: €60,000–€90,000 gross annually.

Company

WHOOP develops performance-focused wearable technology and experiences that help members better understand their bodies and daily lives.

What you will do

• Define and execute the Membership Services learning strategy across onboarding, continuing education, product readiness, systems training, and employee development.
• Lead, coach, and develop a team of learning professionals while establishing performance expectations and accountability.
• Oversee LMS governance, administration, reporting, optimization, and the broader learning technology ecosystem.
• Guide accessible, performance-based learning experiences, trainer certification, and quality assurance across internal teams and global BPO partners.
• Establish learning KPIs and evaluation frameworks that connect learning investments with productivity, quality, employee readiness, and member experience.
• Partner with Operations, Quality, Knowledge Management, HR, Product, and Technology to address capability gaps and support organizational change and global growth.

Requirements

• 6+ years of experience in Learning & Development, Training, Learning Operations, or a related field, including 2+ years of direct people management experience.
• Experience developing and executing learning strategies, onboarding programs, and ongoing employee development initiatives tied to measurable business outcomes.
• Experience leading, coaching, and developing learning professionals in a collaborative, high-performing environment.
• Experience managing or overseeing LMS administration, governance, reporting, and optimization.
• Strong understanding of adult learning principles, instructional design methodologies, and learning evaluation frameworks.
• Analytical and problem-solving skills using learning data, employee performance metrics, and operational insights.
• Strong project management, communication, and cross-functional collaboration skills, including the ability to influence stakeholders and manage competing priorities.
• Strong commitment to using AI tools in day-to-day work while maintaining the same quality standards as personal contributions.
• For Ireland candidates: authorization to work in Ireland and readiness to work from the designated Limerick office as required.

Nice to have

• Experience with enterprise learning technologies or LMS implementations.
• Experience supporting global customer service, contact center, or BPO environments.

Culture & Benefits

• Focus on continuous learning, innovation, accountability, and operational excellence.
• Eligible employees receive access to locally applicable benefits programs.
• WHOOP supports a diverse and inclusive environment and evaluates compensation using a global role-leveling framework and objective criteria.