EUC Engineer

Location: Tokyo, Japan; on-site desktop support in the Tokyo office with flexible and hybrid working

Company

hirify.global is a FTSE 100 fintech operating across five continents, serving more than 1.4 million customers and handling billions of dollars in transactions.

What you will do

• Provide on-site desktop support in Tokyo and remote support to users in other locations, resolving incidents and requests at first contact where possible.
• Triage and resolve incidents through ServiceNow, phone, email, chat, and monitoring tools.
• Support Windows and macOS environments, including device builds, deployments, upgrades, Active Directory, Entra ID, and endpoint management.
• Support audiovisual systems, meeting rooms, workstation testing and rollouts, including business-critical users on the trading floor and senior stakeholders.
• Manage vendors, local procurement, and assets, and coordinate Tokyo IT activities related to Business Continuity, Tech & Ops Risk, and Vendor Risk Management.
• Identify opportunities for service improvement, automation, and operational efficiency with global support and escalation teams.

Requirements

• Hands-on Active Directory administration experience.
• Experience supporting Windows and macOS in a medium to large organization, with strong knowledge of desktop hardware, operating systems, and end-user software.
• Experience supporting users in a Microsoft 365 environment, including Microsoft Teams and audiovisual collaboration tools.
• Familiarity with endpoint management tools such as SCCM, Intune, Jamf, or equivalent, and ITSM platforms such as ServiceNow.
• Excellent communication skills, a strong customer service mindset, and the ability to prioritize work under pressure and meet tight deadlines.

Nice to have

• Experience supporting a mobile workforce, senior stakeholders, or trading floor environments.
• Experience with endpoint security, VPN, remote access such as Zscaler, Microsoft Teams Rooms, or relevant certifications.

Culture & Benefits

• Flexible and hybrid working.
• Tailored development programs, mentoring, and career progression opportunities.
• Competitive salary, health and wellbeing benefits, and an Employee Assistance Programme for employees and their families.
• Gym membership reimbursement of up to ¥110,000 per year.
• Global and local onboarding, employee communities, social initiatives, and additional time off for volunteering and community work.