Delivery Manager (Customer Experience)

Location: Kuala Lumpur, Malaysia. Fully remote.

Company

TECH LAB develops and delivers AhaPay mobile applications, web products, and merchant integrations.

What you will do

• Own sprint planning, daily syncs, backlog refinement, reviews, retrospectives, and follow-through on retrospective actions.
• Estimate work against clear specifications, document assumptions and confidence, and improve forecasts by comparing estimates with actual delivery.
• Maintain flow by limiting work in progress, identifying stalled tickets, and removing or escalating blockers the same day.
• Validate acceptance criteria, designs, API contracts, dependencies, compliance gates, and rollback plans before sprint entry.
• Break features into shippable increments with the Product Manager and Engineering Lead while keeping Jira accurate and actionable.
• Run release trains for AhaPay mobile apps, web products, and merchant integrations, including app-store submissions, feature flags, staged rollouts, rollback, QA, UAT, and launch readiness.

Requirements

• 3–5 years of software delivery experience, including at least 2 years as a Delivery Manager, Scrum Master, Technical Project Manager, Engineering Manager, or Release Manager working directly with a development team.
• Experience shipping consumer mobile apps through release trains, App Store and Google Play submissions, feature flags, and staged rollouts.
• Hands-on experience with Scrum and Kanban, including choosing the appropriate approach and avoiding unnecessary ceremonies.
• Strong Jira skills covering boards, workflows, and delivery reporting.
• Fluency with delivery metrics including velocity, cycle time, throughput, say/do ratio, and forecasting.
• Clear written and spoken English, including the ability to communicate schedule slips to stakeholders early and clearly.

Culture & Benefits

• Fully remote work.
• Work directly with Product, Engineering, QA, Customer Support, and Merchant Success stakeholders.