Telecom Technician

Location: BIDMC East Campus, United States of America

Salary: $24.04–$32.35 per hour

Company

hirify.global is a healthcare organization employing more than 35,000 people across clinical, technical, research, education, and support functions.

What you will do

• Complete work tickets for cable installations, jack installations, repairs, troubleshooting, and voice and data connection changes.
• Install, terminate, test, label, organize, and maintain Category 3, Category 5E, Cat 6, Cat 6a, CATV, and other low-voltage wiring.
• Perform cross-connecting and patching of end-user devices to network and telecommunications equipment, including work at off-site locations.
• Maintain accurate work-order reporting, service-level timelines, equipment inventories, cable and jack parts, and recovered equipment.
• Support large installation, move, repair, and site-survey projects while working independently or as part of a team.
• Maintain critical communications services during emergencies and participate in off-hours work, major installations, upgrades, outages, and on-call rotations.

Requirements

• High school diploma or GED required; an associate's degree is preferred.
• 1–3 years of related work experience required.
• Advanced technical computer skills for technical support and systems related to the functional area.
• Ability to communicate clearly and effectively in written and spoken English with medical center staff, patients, families, and external customers.
• Ability to analyze varied problems, make decisions within general instructions, set priorities, organize work, and seek assistance with difficult or unpredictable situations.
• Ability to collaborate in small teams and provide professional, respectful, service-oriented customer support while remaining calm in stressful situations.
• Ability to perform medium physical work, including occasionally exerting up to 50 pounds of force, frequently exerting up to 20 pounds, and occasionally lifting or carrying items up to 75 pounds.
• Ability to stand, walk, climb, and work continuously for 3–4 hours without a break, with additional bending, crouching, crawling, grasping, manipulation, pushing, pulling, and keyboard-use requirements.

Nice to have

• BICSI certification.
• RCDD credentials.

Culture & Benefits

• Full-time employment in a healthcare environment with no patient contact for this role.
• Work involves changing circumstances, close attention to detail, and contact with staff, customers, and off-site locations.
• Off-hours availability is required for major installations, upgrades, outages, emergency communications, and on-call rotations.
• All staff must be vaccinated against influenza as a condition of employment.
• Additional compensation may include shift differentials, call pay, premium pay, and overtime where applicable.