Site Reliability Engineer II (Platform) (AWS/Kubernetes)

Location: Kuala Lumpur, Malaysia; hybrid workplace

Company

hirify.global provides cloud software for Property and Casualty insurance companies, including core insurance applications, data management, digital portals, predictive analytics, and AI-enabled services.

What you will do

• Collaborate with engineering teams, provide technical feedback, and contribute code to improve product functionality and resilience.
• Design and develop operational tools, internal CLIs, APIs, and automation for critical production systems.
• Automate deployments for core products and infrastructure while maintaining a robust automation framework.
• Monitor and optimize applications on the hirify.global Cloud Platform, developing observability tools, metrics, dashboards, and self-healing mechanisms.
• Participate in on-call rotations, investigate infrastructure issues, and support follow-the-sun operations for production services.
• Promote blameless postmortems, SLO tracking, continuous incident learning, and maintain system documentation and training materials.

Requirements

• Programming experience with Python or Go for building internal tools, CLIs, and APIs.
• Hands-on expertise with Docker, Helm, Kubernetes, EKS, CNI, and Ingress networking, including pods, deployments, services, StatefulSets, Ingress, and the Operator pattern.
• Experience developing and testing complex Terraform modules.
• Advanced AWS experience, including custom tool development with the AWS SDK.
• Strong understanding of SSO, SAML, and OAuth protocols.
• Experience with Prometheus, OpenTelemetry, or Datadog for proactive monitoring and observability.
• Production-at-scale support experience in a heavily microservice-based environment.
• Experience with CI/CD tools such as TeamCity, GitHub Actions, or Jenkins.
• Strong troubleshooting, critical thinking, proactive problem-solving, agile methodology, and communication skills.

Nice to have

• Familiarity with Java and Spring Boot.
• Experience with Okta.
• Kubernetes or AWS certifications.
• Open-source contributions.
• Familiarity with KubeVela/OAM and Crossplane for Kubernetes-native infrastructure management.

Culture & Benefits

• Hybrid work arrangement in Kuala Lumpur, Malaysia.
• Participation in on-call rotations supporting critical services and follow-the-sun operations.
• Collaborative, inclusive workplace grounded in integrity, rationality, and collegiality.
• Work on cloud products used by hundreds of insurance providers and supporting billions of dollars in business.
• Equal-opportunity and disability-inclusive employer with accommodations available during the hiring process.