Senior Customer Success Manager (OT/IoT Cybersecurity)

Location: Qatar; other locations: Remote

Company

hirify.global develops AI-powered OT and IoT cybersecurity solutions that provide network visibility, threat detection, and operational insight for enterprises, governments, and critical infrastructure organizations.

What you will do

• Develop and manage a portfolio of critical customer accounts while serving as the primary point of contact.
• Own the customer lifecycle, including onboarding, adoption, value realization, retention, and exceptional service delivery.
• Drive revenue growth and minimize churn through customer success plans, lifecycle management, and customer-guided value measures.
• Resolve customer requests and concerns, analyze data and trends, and improve engagement and communication strategies.
• Maintain accurate customer information and coordinate across departments to achieve customer outcomes.
• Provide customer feedback for product design and development, and create training materials, tutorials, and communication resources.

Requirements

• At least 2 years of experience in customer success supporting a technical product.
• Experience onboarding customers, driving adoption, and consistently achieving business outcomes.
• At least 3 years of experience in IT and network security; OT experience is a plus.
• Ability to understand customer concerns, recommend operational best practices, troubleshoot issues, conduct product demonstrations and training, and present technical reports.
• Experience creating and maintaining account notes, developing and executing get-well plans, and using customer success playbooks.
• Excellent communication, interpersonal, organizational, multitasking, presentation, and active-listening skills, including communication with C-level stakeholders and technical staff.
• Experience analyzing and optimizing Customer Success processes.
• Self-driven, proactive, accountable, patient, adaptable, service-oriented, and able to collaborate across departments.

Nice to have

• Previous experience in a TAM or SE role.
• OT experience.

Culture & Benefits

• Work in OT and IoT cybersecurity for critical infrastructure, industrial, and government organizations across more than 68 countries.
• Culture centered on integrity, customer success, diversity, inclusion, and belonging.
• Country-customized health and wellness, financial, and work-life balance benefits.
• Flexible time off.
• Successful candidates are subject to background verification checks.

Hiring process

• Apply through the official hirify.global careers website and be aware of unsolicited messages, fake email addresses, and requests for money.
• Complete background verification checks if selected.