Customer Support Specialist (AI Cloud)

Location: On-site in the Helsinki office, Finland, 5 days per week. Rotational shifts are required to provide 24/7 coverage for international markets.

Company

hirify.global is building a full-stack AI cloud spanning data centers, hardware, and its own cloud platform for AI teams.

What you will do

• Handle customer tickets end to end, covering instance access, connectivity, GPU and API issues, accounts, and billing.
• Troubleshoot independently and escalate issues to on-call engineering when needed.
• Coordinate clear handovers with teammates in other time zones at the start and end of each shift.
• Monitor service status and communicate incidents to customers.
• Maintain internal guides, identify recurring issues, and suggest improvements to support processes and tooling.

Requirements

• 2+ years of experience in a technical role at a cloud provider.
• Bachelor’s degree in computer science, IT, or a related field, or equivalent experience.
• Networking fundamentals for troubleshooting SSH access, firewall and port rules, TCP/IP routing, and reachability.
• Comfort with database queries and REST API debugging.
• Ability to work independently, recognize when to escalate, and remain calm under pressure.
• Excellent written and verbal English communication with technical and non-technical audiences, plus leadership and stakeholder management skills.

Nice to have

• GPU, virtualization, or Kubernetes knowledge.
• Python or Bash scripting.
• Additional language skills such as Finnish, German, French, or Spanish.
• Experience using AI tools to automate support work.
• LFCS, NCA-AIIO, ITIL Foundation, or CKA certification.

Culture & Benefits

• Full-time, permanent employment with cash and equity compensation and local benefits.
• On-site work in a global support team with rotational shifts for 24/7 international coverage.
• Collaboration with engineering, product, sales, researchers, and partners across the global AI ecosystem.
• International workplace with more than 40 nationalities.

Hiring process

• Apply through the Careers page; applications sent by email are not accepted.
• Providing accurate application information is required. Optional consent allows the information to be retained for consideration for future roles.