Software Engineer (Support Platform)

TL;DR

Software Engineer (Support Platform): Ensuring hirify.global’s core platform and services are robust, performant, and scalable with an accent on infrastructure, product reliability, and developer experience. Focus on troubleshooting production issues, optimizing platform capabilities, and contributing improvements to deployment infrastructure.

Company

hirify.global gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.

What you will do

• Triage, investigate, and resolve complex issues across hirify.global’s infrastructure, CI/CD pipelines, and global edge network.
• Collaborate with Product, SRE, and Core Infra teams to identify root causes and ship fixes that improve platform stability and developer experience.
• Build tooling and automation to enhance incident response, observability, and internal debugging workflows.
• Author internal documentation, runbooks, and postmortems to ensure transparency and continuous learning.
• Represent the voice of the platform in cross-functional initiatives to improve reliability, latency, and security.

Requirements

• Experience as a software or systems engineer supporting production environments.
• Strong knowledge of modern cloud infrastructure (AWS, GCP, or Azure) and container orchestration (especially Kubernetes).
• Proficiency in at least one systems or scripting language (Go, Node.js, Python, or similar).
• Experience with observability tooling (Grafana, Prometheus, OpenTelemetry, etc.).
• Excellent communication skills, with an ability to translate technical detail into actionable insight for both engineering and support teams.