Salesforce CRM Team Lead (AI)

Location: Heredia, Costa Rica; hybrid and fully remote options stated

Company

hirify.global is a global data and technology company serving financial services, healthcare, automotive, agribusiness, insurance, and other markets across 32 countries.

What you will do

• Configure and optimize Salesforce with declarative tools, including Flow, objects, fields, validation rules, approvals, layouts, and record types.
• Lead root cause analysis and design scalable solutions for complex business requirements.
• Support Salesforce AI and automation capabilities, including Agentforce and Prompt Builder.
• Manage case queues, prioritization, backlog, sprint planning, and delivery using Agile/Scrum practices.
• Act as an escalation point and partner with stakeholders, analysts, and developers across requirements, solution design, UAT, releases, and post-deployment validation.
• Mentor CRM Analysts and promote governance, documentation, standards, and best practices.

Requirements

• Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder certifications.
• 5+ years of Salesforce administration and support experience in complex environments, including 2+ years leading Salesforce teams or delivery initiatives through mentoring or coaching.
• Strong Salesforce Flow and process automation experience.
• Experience with Agile/Scrum, backlog management, and sprint planning.
• Fluent English and Spanish.
• Strong stakeholder management, communication, analytical, and problem-solving skills.
• Ability to guide technical and architectural discussions without being the primary hands-on developer.
• Comfort using AI-assisted tools for prompting, testing, troubleshooting, and documentation.

Culture & Benefits

• People-first, inclusive, and purpose-driven culture.
• Hybrid and fully remote work options.
• Medical, life, and dental insurance, plus Asociacion Solidarista.
• International Share Save Plan, paid time off, annual performance bonus, education reimbursement, family bonding and bereavement leave, and referral program.

Hiring process

• Recruitment communications are sent only from authorised @hirify.global.com email addresses.
• hirify.global never requests payment during application, interview, assessment, onboarding, or recruitment.
• Applications and opportunity verification should be completed through hirify.global.com/careers.