Workforce Management Expert

Location: Bucharest - Dacia One, Romania

Company

hirify.global Romania provides software development, data management, risk and compliance, audit, and retail operations services to ING units worldwide, operating from Bucharest.

What you will do

• Support daily workforce management and forecasting activities for the Client Services Business in collaboration with the Belgium-based WFM team.
• Help leadership manage capacity, including daily presence, holidays, and sick days.
• Provide insights into past, present, and future workloads and FTE requirements through forecasting and reforecasting.
• Develop, maintain, and improve reports and tools combining staffing, forecasted workload, and actual workload data.
• Set up forecasts, maintain existing forecasts, and improve forecasting accuracy using Calabrio WFM and Excel-based tools.
• Work with local stakeholders to improve WFM processes, identify improvement opportunities, and advise the business on WFM topics.

Requirements

• At least 3 years of workforce management experience.
• Bachelor’s degree or higher, or at least 3 years of relevant experience.
• Experience with a WFM tool is required; experience with Calabrio WFM is preferred.
• Experience with forecasting algorithms and scheduling tools, mainly but not exclusively for non-call teams.
• Very strong Excel skills and the ability to work with figures and translate data into clear, insightful reports or dashboards.
• Structured working style, attention to detail, fast learning ability, and the ability to deliver results quickly.
• Proactive, can-do attitude and openness to new technologies, including alternative tools and AI.
• Experience working with business partners, explaining work to non-WFM experts, translating needs into concrete solutions, and constructively challenging requests.
• Fluency in English and experience working in cross-country teams.

Culture & Benefits

• Flexible way of working and a highly collaborative environment.
• Functional reporting to the Transformation & Operational Management team lead in Belgium, with autonomous work under team guidance.
• Work in a cross-country team supporting Client Services Business operations.