IT System Administrator (AI)

Location: Onsite in Almaty, Kazakhstan

Company

inVision operates an educational environment serving employees, students, and teachers within hirify.global’s Impact department.

What you will do

• Provide hardware, account, access, and service support in the office and remotely; run the helpdesk, triage tickets, set priorities, and meet response times.
• Administer Google Workspace, Slack, Jira, the password manager, domains, corporate email, network, Wi-Fi, printers, and office equipment.
• Manage onboarding and offboarding, including access, equipment, and building passes; set up devices, manage them through MDM, and maintain hardware inventory.
• Implement information security controls including 2FA, password policies, access reviews, backups, and secure account management.
• Develop and migrate employees, services, and data to inVision’s own IT infrastructure; coordinate contractors, vendors, payments, subscriptions, licenses, and procurement.
• Automate routine work with scripts, Jira automations, and AI tools, while maintaining documentation, the knowledge base, and user guidance.

Requirements

• Degree in IT or relevant courses.
• At least 2 years of experience in system administration or IT support, including independently running IT for a company of 10+ people as the sole or lead IT specialist.
• Experience coordinating contractors and vendors.
• Google Workspace administration, including OUs, groups, policies, and 2FA.
• macOS and Windows setup and maintenance; Slack and Jira Service Management, including queues, forms, and automations.
• Networking knowledge covering TCP/IP, DNS, VPN, Wi-Fi, and troubleshooting; domain and email administration covering DNS records, SPF, DKIM, and DMARC.
• Account and access management, password managers, information security fundamentals, backups, hardware inventory, documentation, and knowledge-base maintenance.
• Experience with AI tools such as Claude, ChatGPT, or similar.
• Russian and English at B1 or higher are required.
• Ability to explain technical topics clearly to non-technical people, help users through to resolution, work independently, take responsibility, identify risks proactively, stay systematic and detail-oriented, remain composed under pressure, and keep learning.

Nice to have

• Google Workspace, Jamf, or Atlassian certifications.
• Migration experience involving Google Workspace, Slack, email, or domains.
• MDM experience, including Jamf or similar.
• Scripting with GAM, Bash, Python, or Apps Script; basic Linux and Docker.
• Experience with 1C, EDO, and procurement in Kazakhstan.

Culture & Benefits

• Full-time onsite work in Almaty, with user support conducted both onsite and remotely.
• Work is organized through tickets, registers, documentation, knowledge-base articles, and defined processes.
• The role emphasizes independence, proactive risk identification, clear communication, responsibility, and practical problem-solving.