Resource Optimization Specialist (Trust & Safety Operations)

Location: Multiple locations in Lithuania, including Vilnius and Kaunas; hybrid work with 2 recommended office days per week

Gross monthly salary: €2,767–€3,742

Company

hirify.global is a Lithuanian second-hand marketplace connecting members across 20+ markets and supported by hirify.global Go and hirify.global Pay.

What you will do

• Monitor staffing levels against workload plans to optimize resources and support delivery targets.
• Own daily workload and resource matters as the main point of contact.
• Provide workload expertise and feedback in cross-department projects involving Trust & Safety Operations, Trust Product, Workforce Management, and Vendor Management.
• Coordinate with Partner Performance Specialists and stakeholders, report moderation findings, and manage escalations.
• Collect forecasting feedback, adjust workload forecasts, and improve accuracy against actual results.
• Identify resource-allocation and workload-distribution inefficiencies and implement improvements with quantified impact.

Requirements

• Strong analytical thinking and the ability to resolve issues independently and quickly.
• Strong workload forecasting and resource optimization skills, producing plans that hold up against actuals.
• Excellent written and spoken English.
• Strong collaboration and task-prioritization skills with limited supervision.
• Subject-matter credibility and the ability to serve as a reference point for workload questions.
• Effective coordination across organizational boundaries to keep delivery on track.
• Coaching and knowledge-sharing skills to improve planning capability across the team.
• Experience with tools such as Google Sheets and Looker.

Culture & Benefits

• Hybrid work model with flexibility to work from home and in the office; remote work is available for up to 90 days per year in the EU, including up to 21 global days, with separate 21-day worldwide allowance for non-EU citizens.
• 25 working days of holiday, private health insurance, pension contributions with matching, and an Employee Assistance Program for employees and families.
• Share options, a learning budget starting at €3,000 per year, and up to 10 working days over two years for development.
• Home-office equipment and a personal budget of up to €540 for workplace furniture.
• MacBook, office gym, on-site canteen, team-building events, hirify.global shopping budget, and a dog-friendly office.