Training And Workforce Manager Hub Bogotá (Pharmaceutical)

Location: Bogotá, Colombia; hybrid

Company

hirify.global is a global pharmaceutical company focused here on supporting its Bogotá O2C Hub and Vaccines business.

What you will do

• Deliver onboarding, ongoing, systems, soft-skills, culture-immersion, and compliance training across customer service, order management, credit and collections, cash application, and master data functions.
• Prepare agents for respiratory and flu seasons, provide escalation support, document post-season learnings, and maintain a knowledge base for Vaccines business readiness.
• Develop and maintain presentations, manuals, job aids, email templates, reference guides, onboarding materials, and other training content.
• Monitor training effectiveness, daily KPIs, and SLAs; identify performance gaps and drive corrective actions with Team Leaders and Operations.
• Manage the end-to-end Adecco relationship, including recruiting coordination, onboarding, quality, scheduling, attendance, payroll administration, governance, and staffing forecasts.
• Work with market stakeholders, senior and trade-level leaders, HR, Learning and Development, Operations, Quality, Internal Controls, and transition teams.

Requirements

• Bachelor’s Degree required in Business Administration, Education, Communications, or a related field.
• Robust experience in Order to Cash processes, with strong knowledge of Collections and Customer Service.
• Experience in training delivery and facilitation, vendor management or staffing coordination, and working with senior stakeholders and commercial or trade teams.
• Advanced Spanish and English required; Portuguese is not required.
• Ability to work 40 hours per week across different shifts as negotiated by Management.
• Strong communication, facilitation, coaching, feedback, organizational, time-management, interpersonal, and learner-engagement skills.
• Hands-on experience with Salesforce, iShift, and HighRadius or equivalent platforms; proficiency in Microsoft Office and familiarity with CRM/LMS systems, virtual training tools, KPI dashboards, and SLA tracking tools.
• Ability to simplify complex information, adapt content to different learning styles, work independently and collaboratively, and communicate professionally with senior stakeholders.

Nice to have

• Experience with Adecco or similar staffing agencies.
• Familiarity with the Vaccines or Pharmaceutical industry and respiratory or flu season dynamics.
• Experience in an international and multicultural environment.
• Experience with CRM/LMS systems.
• Portuguese language skills.

Culture & Benefits

• Cross-cultural environment with opportunities for career growth through promotion or lateral moves.
• Private medical care, life and health insurance, and gender-neutral paid parental leave.
• Work is organized across different shifts and includes hybrid working in Bogotá.
• Equal-opportunity workplace with reasonable accommodation available during recruitment.