Billing Support Specialist (CX)

TL;DR

Billing Support Specialist (CX): Supporting customers by addressing escalations related to billing and payments with an accent on enhancing operational workflows and contributing to the product feedback loop. Focus on troubleshooting payment discrepancies and collaborating across teams to deliver top-tier support.

Location: San Francisco, California

Salary: $110,000 - $130,000

Company

hirify.global helps you build beautiful tools for your life’s work, providing a seamless platform for teams to connect docs, notes, projects, calendar, and email—with AI built in.

What you will do

• Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack.
• Troubleshoot and resolve payment discrepancies, processing errors, and technical issues.
• Collaborate with finance and support teams to improve the payment processing experience.
• Identify areas for improvement in payment workflows.
• Maintain and report on KPIs and provide ad hoc reporting.
• Develop and update knowledge base documentation.

Requirements

• 5+ years of experience in technical support or customer service, preferably within SaaS or fintech.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficient in diagnosing and solving complex issues.
• Ability to work independently and collaboratively.

Nice to have

• Familiarity with business intelligence tools such as Salesforce and Zendesk.
• Experience in a fast-paced start-up environment.
• Experience handling complex billing situations.