Senior Learning & Development Specialist

Location: Amsterdam, Netherlands; hybrid working with flexible arrangements. Up to 20 days per year may be worked from abroad in the home country. This role does not come with relocation assistance.

Company

hirify.global operates a technology-driven travel platform that helps people experience the world through its products, partners, and people.

What you will do

• Deliver complex instructor-led and virtual learning programmes, coordinating logistics, facilitators, vendors, and scheduling.
• Partner with L&D Centres of Expertise, People teams, business stakeholders, lifecycle specialists, and external facilitators.
• Manage learning-operations ticket queues and resolve complex queries within agreed SLAs.
• Lead Tier-2 LMS support, administer learning systems, manage access, and enforce governance and compliance requirements.
• Identify operational gaps and improve workflows, automation, support tiering, self-service resources, and learner experience.
• Produce global reports and actionable insights from learning metrics while maintaining SOPs and knowledge articles.

Requirements

• Proven experience managing end-to-end operational delivery of complex learning programmes, SLAs, and workflow optimisation.
• Deep expertise in LMS administration, tool integrations, and automated workflows for digital learning solutions.
• Advanced ability to analyse learning metrics, build dashboard reports, evaluate programme impact, and translate data into strategic insights.
• Hands-on experience as a Docebo Administrator or Backend Power User.
• Experience administering enterprise learning platforms or complex People Systems, including technical troubleshooting and root-cause analysis.
• Ability to build trusted partnerships with senior leadership, Centres of Expertise, cross-functional HR teams, and third-party vendors.
• Strong communication, influencing, interpersonal, project-management, organisational, adaptability, and attention-to-detail skills.

Nice to have

• Experience in a global enterprise or fast-paced corporate environment.
• Experience managing multi-project learning initiatives and driving self-service transformation.

Culture & Benefits

• Hybrid working with flexible working arrangements.
• Annual paid time off and generous parent, grandparent, bereavement, and care leave.
• Product discounts, automatic Genius Level 3 status, and hirify.global wallet credit.
• Inclusive workplace representing more than 140 nationalities, with adjustments and tools available for colleagues with disabilities during hiring and employment.
• Pre-employment screening may be conducted by a third party where permitted by applicable law.

Hiring process

• Follow hirify.global’s How We Hire process.
• Successful applicants may undergo pre-employment screening, which can include employment history, education, and other relevant information.