Live Ops Manager (MARVEL Strike Force)

Location: Remote in the US and Canada, or hybrid in Mexico City

Salary: USD 91,300–140,000 annual base salary for candidates in CA, CO, NJ, NY, and WA; employees may also be eligible for equity, bonuses, and benefits.

Company

hirify.global is a global video game and interactive entertainment company that creates, develops, publishes, and live-operates mobile, web, PC, and console games, including MARVEL Strike Force.

What you will do

• Translate live operations strategy into Jira tickets, configuration specifications, acceptance criteria, and implementation plans for offers, events, milestones, rewards, and other game components.
• Prioritize, delegate, and track work with the external Live Ops implementation partner, managing dependencies, timing, feedback, and escalations.
• Maintain launch readiness by confirming requirements and assets are complete and resolving issues before they create player-facing or business risk.
• Review configured content for technical accuracy, player value, internal consistency, and alignment with engagement and monetization strategy.
• Coordinate requirements across events and monetization product managers, use performance data and player segmentation, and support post-launch reviews.
• Create repeatable templates, checklists, documentation, and workflows; use AI tools including Codex and ChatGPT to improve analysis, documentation, quality assurance, and execution.

Requirements

• 3+ years of experience in live operations, product operations, production, product management, or a comparable execution-focused role in mobile or free-to-play games.
• Exceptional organization, follow-through, attention to detail, and ownership across multiple concurrent deadlines and workstreams.
• Experience translating ambiguous or high-level direction into precise tickets, requirements, and acceptance criteria; familiarity with Jira is strongly preferred.
• Judgment to evaluate configuration accuracy and whether implementations support intended player and business outcomes.
• Experience managing external partners or distributed implementation teams through delegation, prioritization, feedback, and escalation.
• Strong analytical skills and comfort using data to inform events and monetization requirements.
• Demonstrated comfort using AI tools to accelerate analysis, documentation, quality assurance, and workflow improvement.
• Clear written and verbal communication with product, economy, analytics, production, and implementation partners.
• High-ownership, hardworking operating style and a strong desire to grow in mobile game product management.

Nice to have

• Hands-on experience with SQL, BigQuery, Looker, or comparable analytics tools.
• Experience designing milestone systems, event rewards, or progression-based monetization in a role-playing game or Hero Collector.
• Deep understanding of the Marvel intellectual property and its player community.

Culture & Benefits

• Remote work is available in the US and Canada; hybrid work is available in Mexico City.
• Eligible employees may receive equity, bonuses, healthcare benefits, retirement benefits, pet insurance, paid holidays, paid hirify.global free days, and unlimited paid time off.
• hirify.global operates as a global team across more than a dozen countries and four continents.
• hirify.global emphasizes meaningful player connections, vibrant communities, and innovation in games.

Hiring process

• Attach a résumé or CV written in English.
• Apply only through hirify.global's official website and verify that Talent Partner communications come from an @hirify.global.com email address.