Quality Product Analyst (AI)

Location: Belgrade office or remote

Company

hirify.global operates an international education product with lessons, tutors, and client communication systems.

What you will do

• Own the quality-signal system across lessons and client communication, including automated lesson and call reviews, engagement metrics, and tutor quality signals.
• Design, test, and improve quality signals and evaluate the performance of automated review systems.
• Use AI and automation tools to test hypotheses quickly before handing validated solutions to analysts for scaling.
• Run joint quality projects with the Analytics team, setting priorities, scoping major tasks, and driving deadlines.
• Lead the manual QA team, rebuild its processes, define required skills, and coordinate manual and automated reviews.
• Embed quality metrics into Tutor Rating, churn prediction, Product, and other company-wide systems while maintaining optimal cost.

Requirements

• 2–3 years of experience after university in consulting, technology, operations, or data-heavy finance.
• Experience managing projects and people.
• Data-driven decision-making based on forming hypotheses, testing them, and iterating.
• Strong analytical foundation and ability to work closely with analysts and data engineers.
• Daily practical use of LLMs and automation tools.
• Bias toward action, speed, and flexibility in a fast-changing environment.
• English at C1+ level.

Nice to have

• Degree in mathematics, statistics, economics, engineering, or finance.
• Experience in EdTech.
• Teaching experience.

Culture & Benefits

• International collaboration in a diverse team.
• Flexible working schedule.
• Choice of working from the Belgrade office or remotely.
• Continuous learning and career development support.
• Competitive compensation package.

Hiring process

• HR interview, Hiring Manager interview, Analytics team interview, recommendation gathering, and offer.
• Apply by completing the provided form; if no message arrives within 10 days, the application will not proceed.