TL;DR

Technical Support Engineer (Gaming): Providing high-quality 3rd line technical support for the Gaming System, working with Customer Support, Central Gaming, Partners, and Engineers. Focus on fixing complex issues, configuring the Gaming System, and communicating operational requirements with providers.

What you will do

Learn the Gaming System and underlying business model/processes.
Provide high-quality 3rd line Technical Support for the Gaming System to Customer Support, Central Gaming, Partners, and Engineers in multiple locations.
Participate in regular configurations of the Gaming System.
Communicate with providers/business clarifying operational requirements/conditions.

Requirements

Expertise in technical support, particularly across 3rd line support to fix complex issues.
Knowledge across backend engineering, particularly with C# .NET, microservices, and cloud-based development.
Frontend engineering skills, especially with HTML, CSS, JavaScript, TypeScript, and micro-frontend architecture.
Experience of working with QA Engineers and understanding of manual and automation testing.
Understand of Agile and Scrum methodologies.

Culture & Benefits

Hybrid work model: three days in the office and two from home.
Access to gym subsidies, private health and accident insurance, on-site yoga.
Regular after-work events and quarterly team-building budgets.
Snacks, breakfast, and a social culture come as standard.
Supportive environment that values innovation, accountability, and growth.