Associate, IT Service Delivery

Location: Chanthabuly District, Laos; onsite support and local business travel may be required.

Company

Foodpanda is part of hirify.global Group, a global food and grocery delivery platform operating in approximately 65 countries, with headquarters in Berlin, Germany.

What you will do

• Resolve internal users' software and hardware issues onsite or remotely through chat, face-to-face communication, and email.
• Track IT incidents, maintain KPIs, SLAs, and CSAT performance, and ensure prompt resolution.
• Manage onboarding and offboarding activities, including account setup and installation of required platforms.
• Plan and install Windows and Mac systems; configure computers, printers, door access, and CCTV.
• Provide basic network troubleshooting, manage IT assets, and support site audio/visual requirements and meeting rooms.
• Actively help implement workplace technology changes; business travel may be required within local markets.

Requirements

• Experience in helpdesk or first-level IT support.
• Strong troubleshooting ability, teamwork, independence, end-to-end ownership, and willingness to learn quickly.
• High service orientation and customer-service skills.
• Excellent verbal and written communication skills in Lao and English.

Nice to have

• Knowledge of any ticketing system and endpoint management.
• Experience installing Windows and macOS.
• Basic IT networking knowledge.

Culture & Benefits

• Periodic company events and team activities.
• Health and personal accident insurance.
• Employee discount codes and phone allowance.
• Wellness program with fitness, badminton, and football activities.
• Opportunity to contribute to a fast-growing global company with a challenging learning curve.