Multinational Client Coordinator (Commercial Insurance)

Location: Kuala Lumpur, Malaysia; primarily office-based

Company

hirify.global is a global provider of commercial and personal insurance solutions and operates a far-reaching property casualty network.

What you will do

• Support Product and the Multinational Network in delivering Tier 3 and 4 multinational programs and non-multinational placements using the hirify.global Multinational network.
• Coordinate with underwriters, Producing Offices, brokers and clients, Shared Service Processing Teams, and global, regional and country Multinational teams.
• Ensure programs meet customer expectations and comply with global and local regulations, service standards, and applicable Tier 3 and 4 requirements.
• Monitor and escalate service issues, serving as a resource for resolving escalated operational matters.
• Train underwriters and Underwriter Assistants on the Multinational process and effective use of MN applications and tools.
• Identify operational improvements, communicate training needs to management, and manage personal workflow.

Requirements

• Experience with multinational, global, or captive insurance programs.
• Experience in commercial insurance, the Asia-Pacific business environment, and insurance regulation.
• Ability to manage multiple priorities, organize work, and meet deadlines.
• Strong analytical, customer service, interpersonal, negotiation, communication, and PC skills.
• Ability to clearly articulate ideas, influence outcomes, manage change, re-engineer processes, identify operational improvements, and develop the technical knowledge needed to implement them.

Culture & Benefits

• Primarily office-based collaboration is expected as part of hirify.global’s working culture.
• Total Rewards benefits support health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities are available.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.
• Reasonable accommodations are available for applicants and employees with disabilities.