Product Operations (AI SaaS)

Location: San Francisco, United States. Workplace type: Onsite.

Salary: $150K–$200K per year plus equity.

Company

hirify.global is an AI SaaS company helping teams improve recruiting and hiring through its product, serving more than 5,000 customers from early-stage startups to Fortune 500 companies.

What you will do

• Synthesize customer feedback from Sales, Customer Success, Support, and customer conversations to identify recurring pain points and unmet needs.
• Reproduce product bugs, clarify customer impact, prioritize fixes with Engineering and Product, and close the resolution loop.
• Test new features and AI-powered workflows, identify confusing experiences and edge cases, and support beta testing and launches.
• Analyze product usage, adoption, and customer feedback to evaluate product changes and surface improvement opportunities.
• Translate well-defined problems into clear requirements, support delivery with Product, Engineering, and Design, and assess results.
• Improve feedback capture, issue tracking, product-update communication, and lightweight automation.

Requirements

• Experience solving problems in product operations, business operations, customer success, consulting, analytics, or another relevant role; strong internships, entrepreneurial projects, and other evidence of ownership count.
• Clear interest in becoming a Product Manager and enthusiasm for learning a product hands-on and helping customers succeed.
• Strong analytical instincts, including asking effective questions, investigating details, and using evidence to make recommendations.
• Clear, concise communication and the ability to turn ambiguous issues into actionable problems.
• Strong follow-through, attention to detail, and the ability to coordinate people and drive work through resolution.
• Curiosity about AI, comfort learning technical concepts, working with engineers, and experimenting with new tools.
• Bias toward action, openness to feedback, and judgment to adapt as priorities change.

Nice to have

• Experience with SQL, product analytics, AI tools, or building simple automations.

Culture & Benefits

• Full-time employees receive top-of-market compensation with meaningful equity.
• Daily breakfast and lunch are provided; dinner is available when working after 7pm.
• US employees receive employer-paid medical coverage, dental and vision coverage, a $2,000 annual wellness stipend, and a $300 monthly commuting stipend.
• UK employees receive private medical insurance, a £1,500 annual wellness stipend, and a £3,500 annual commuting stipend.