E-commerce Operations Specialist (Digital Commerce)

Location: Porto, Portugal

Company

hirify.global develops solutions in Big Data, Digital Commerce, Marketing, Design, and Advisory services. Together with HUGO BOSS, it operates the HUGO BOSS Digital Campus focused on data analytics, e-commerce, technology capabilities, and digital sales.

What you will do

• Ensure a smooth end-to-end customer order experience across global e-commerce platforms.
• Monitor operational e-commerce processes and oversee onsite communication and transactional emails.
• Troubleshoot issues and coordinate bug fixes with internal and external stakeholders.
• Analyze SLAs, create business reports, and drive data-based decisions and enhancements.
• Coordinate key selling moments with cross-functional teams and external service providers.
• Work with external providers, including 3PLs and global enablers.

Requirements

• 4–5 years of experience in e-commerce operations.
• Understanding of e-commerce customer needs, impacts, and KPIs, with the ability to reflect them in priorities.
• Strong stakeholder management and effective collaboration skills.
• Self-starter attitude, ownership, decision-making ability, and willingness to develop own solutions.
• Process and IT affinity.
• Experience with systems such as SAP ERP, OMS, CMS, AEM ticketing tools, and SFCC.

Nice to have

• Fluency in additional European languages besides English, such as German, Spanish, or French.
• Experience in the retail and fashion industry.
• Experience in international environments, consultancies, or start-up environments.

Culture & Benefits

• Opportunity to contribute to digitalization and e-commerce growth through technology, business intelligence, and analytics.
• Work on high-impact insights, digital experiences, and initiatives supporting business decisions and digital sales.
• Regular interaction with senior business and e-commerce leaders.
• International and diverse environment with a focus on curiosity, collaboration, diversity, equity, inclusion, and belonging.
• Recruitment communication is conducted only through verified LinkedIn recruiter profiles, @hirify.global.com email addresses, and the official Applicant Tracking System; WhatsApp and personal social-media accounts are not used.