Agent and Pathway Operations Adviser

Location: Auckland, New Zealand; flexible and hybrid working arrangements are available.

Salary: NZ$78,601–NZ$85,000, negotiable depending on skills and experience.

Company

Waipapa Taumata Rau | The hirify.global is New Zealand's leading university, supporting more than 47,000 students with over 6,000 staff across teaching, learning, research and service.

What you will do

• Coordinate communications across the University's network of international education agents and pathway partners.
• Support contract and performance management activities and monitor compliance obligations.
• Oversee commission reconciliation and related financial administration processes.
• Prepare reporting and analysis to support strategic international student recruitment decisions.
• Contribute to continuous improvement of systems, processes, reporting and operational practices.
• Work with the Agent and Pathway Operations Manager, the International Future Students team and cross-functional stakeholders.

Requirements

• Relevant tertiary qualification or equivalent professional experience.
• Experience developing and maintaining effective stakeholder relationships, including with diverse stakeholder groups and cross-functional teams.
• Understanding of the international higher education sector.
• Experience improving processes, systems and service delivery.
• Experience in financial administration, reconciliation or commission management.
• Experience working with contracts, compliance requirements or governance processes.
• Strong analytical and reporting skills, including advanced Excel capability.
• Excellent organisational, written and verbal communication skills, with the ability to manage competing priorities.
• Customer-focused, proactive approach to problem-solving and continuous improvement.

Nice to have

• Experience in international student recruitment, admissions, education agencies or project delivery.

Culture & Benefits

• Permanent full-time employment at 37.5 hours per week.
• Flexible and hybrid working arrangements in a collaborative, globally connected environment.
• Up to 6.75% employer superannuation contribution and five weeks' annual leave.
• Career development, learning opportunities, staff discounts and wellbeing programmes.
• Vibrant campus environment with excellent facilities.
• Inclusive workplace committed to equity and support for diverse personal circumstances.

Hiring process

• Submit an online application by 20 November 2026, including a CV and cover letter outlining suitability.
• Email applications are not accepted.