Head Of Retention & VIP Clients (Forex)

Head of Russian-Language Retention & VIP Clients | Forex & CFD Brokerage

Location: Minsk, Belarus / Remote

Compensation: Approximately USD 3,300 per month

About CompanionVille

We are CompanionVille — a family-owned executive search and recruitment agency with over 40 years of combined international experience. We partner with organisations across international markets to identify and attract exceptional talent for critical business and leadership roles.

About the Hiring Company

Our client is an established international financial services company operating in the global Forex and CFD trading industry. The company develops and provides innovative trading and investment solutions to clients across multiple international markets, combining access to global financial instruments with technology-driven products, educational resources, risk management tools, and a focus on customer experience.

With an international presence and a diverse, multicultural team, the company operates in a dynamic, fast-growing environment and continues to expand its products, capabilities, and global reach.

The organisation offers professionals the opportunity to take on meaningful responsibility, contribute to international business growth, and develop their careers within a collaborative, performance-driven environment.

About the Role

We are seeking an experienced professional to lead Russian-language client retention and VIP relationship management within an international Forex and CFD brokerage business.

The role focuses on developing retention strategies, strengthening relationships with high-value clients, improving client engagement, and supporting revenue growth through long-term client value. The successful candidate will combine strong relationship management skills with commercial awareness, operational discipline, and the ability to lead a client-facing team.

The existing team includes two relationship managers based in Belarus.

Key Responsibilities

• Retention Strategy & Client Experience
• Develop and implement retention strategies for Russian-speaking clients across relevant customer segments.
• Establish processes to improve client engagement, loyalty, satisfaction, and long-term value.
• Identify churn risks and develop targeted initiatives to improve retention.
• Analyse client behaviour and engagement patterns to identify opportunities for reactivation and revenue growth.
• Ensure a high standard of communication and service for high-value clients.
• VIP Relationship Management
• Oversee the management of VIP and high-value client relationships.
• Support relationship managers in developing individual client engagement and retention plans.
• Build processes for proactive client communication, issue resolution, and relationship development.
• Identify opportunities to strengthen client relationships while maintaining appropriate standards of responsible communication and risk awareness.
• Team Leadership & Performance
• Lead and support the Russian-language retention and relationship management team.
• Establish KPIs, monitor performance, and implement improvements to team productivity.
• Coach team members on relationship management, client communication, and retention practices.
• Support recruitment, onboarding, and professional development as the function evolves.
• Cross-Functional Collaboration
• Work with marketing, sales, operations, compliance, and other internal teams to improve the client journey.
• Provide feedback on client needs, product experience, and retention opportunities.
• Prepare regular reports on retention performance, VIP client activity, and commercial outcomes.
• Ensure client management processes align with internal policies and applicable requirements.

Requirements

• Proven experience in Forex and CFD brokerage, financial services, or a closely related industry.
• Experience in client retention, VIP relationship management, customer success, or a similar commercial function.
• Previous team leadership or management experience.
• Strong understanding of client lifecycle management and retention strategies.
• Ability to use KPIs and client data to identify opportunities and improve performance.
• Excellent communication, relationship-building, and problem-solving skills.
• Fluency in Russian and professional proficiency in English.
• Strong organisational skills and the ability to manage multiple priorities.

Strong Advantage

• Experience managing VIP or high-value clients in a Forex and CFD brokerage.
• Familiarity with CRM systems and client segmentation.
• Experience developing retention processes for Russian-speaking client segments.
• Experience leading a geographically distributed team.

What the Hiring Company Offers

• A leadership role with responsibility for a key client retention function.
• The opportunity to shape retention strategy and VIP relationship management processes.
• An international working environment.
• An indicative monthly salary of approximately USD 3,300, subject to confirmation of the final package and employment terms.

Ideal Candidate Profile

A commercially minded retention leader who understands the dynamics of the Forex and CFD industry, knows how to build long-term relationships with high-value clients, and can translate client engagement into sustainable business performance.