Junior Player Support Operations Specialist (Games)

Location: Lisbon, Portugal; hybrid arrangement requiring three days per week at the Taguspark studio

Company

hirify.global is a global developer and publisher of mobile games operating across 15 countries and 22 studios.

What you will do

• Build and maintain dashboards covering support volumes, contact drivers, and ticket trends.
• Combine and validate data from multiple sources to simplify reporting and reduce manual work.
• Analyse player feedback and repeat contacts to identify recurring issues and friction points.
• Monitor support trends after game updates and flag unusual changes.
• Prepare clear reports and analysis that help teams prioritise improvements.

Requirements

• 1–3 years of experience in reporting, data analysis, or support operations, or equivalent experience.
• Working knowledge of SQL and strong Excel or Google Sheets skills.
• Experience creating dashboards with a BI tool such as Looker, Domo, or Tableau.
• Analytical mindset, attention to detail, and strong organisational skills.
• Strong English communication skills and the ability to explain findings clearly.

Nice to have

• Experience in Customer Support, Player Support, or Zendesk reporting.
• Interest in games or digital products.
• Basic scripting, API, or reporting automation knowledge.
• Relevant qualifications or training in data analytics, business, or IT.

Culture & Benefits

• Hybrid work from the Taguspark studio in Lisbon, with three required studio days per week.
• Work on player experience for games distributed to a global audience.
• Opportunity to develop analytical skills through reporting and support operations work.