Customer Service Specialist (Pulp & Paper)

Location: Cikarang, Indonesia

Company

hirify.global delivers technologies and services for pulp, paper, automation, and flow control applications, supporting customers throughout the industrial lifecycle.

What you will do

• Identify customer needs and develop technical spare parts solutions with the sales team.
• Prepare technical specifications and quotations aligned with customer requirements, commercial conditions, and delivery schedules.
• Answer technical product and service enquiries and resolve order-related issues and complaints.
• Coordinate order execution with sales, service, finance, operations, product management, and distribution channels.
• Configure solutions, manage purchase orders and invoicing, negotiate pricing, and support deal closure.
• Maintain communication with hirify.global’s overseas technology and manufacturing units.

Requirements

• Bachelor’s degree in engineering.
• At least 5 years of experience working with pulp mill technologies, including strong knowledge of pulp mill components, equipment, accessories, and spare parts.
• Ability to provide technical information, clarification, and advice to customers and internal stakeholders.
• Good understanding of Incoterms and payment terms.
• Strong technical vocabulary and technical communication skills.
• Good written and spoken English and Bahasa Indonesia are required.
• Proficiency in MS Office.
• Service-oriented approach with strong teamwork and organizational skills.

Nice to have

• Experience with Lotus, Baan, or SAP.

Culture & Benefits

• Full-time role in the Performance Parts team supporting customers across Indonesia.
• International environment with collaboration across hirify.global’s global technology and manufacturing network.
• Opportunities to use modern tools and technologies and access learning and development opportunities.
• Work guided by accountability, courage, trust, collaboration, customer value, and an inclusive workplace culture.