Contact Center Manager (Logistics)

Location: Guatemala City, Guatemala

Company

hirify.global is a global logistics company providing supply chain management, international trade, and integrated information systems.

What you will do

• Oversee daily Command Center operations and support critical customer service and escalation monitoring.
• Recruit, onboard, train, mentor, and develop Command Center employees and Leads.
• Manage performance reviews, employee relations, documentation, engagement initiatives, and 24/7 scheduling coverage.
• Lead quality control, root-cause analysis, compliance, and operational improvement initiatives.
• Manage complex process improvement, system implementation, and operational change projects with cross-functional stakeholders.
• Review P&L, payroll, overtime, expenses, revenue per shipment, and equipment procurement for financial accuracy.

Requirements

• Alignment with Cargo Signal culture and critical success factors.
• Strong leadership, management, organization, communication, and execution capabilities.
• Experience with problem solving, collaboration, customer service, logistics, and business operations.
• Self-management and project management skills.
• Positive interpersonal approach and the ability to relate to employees at all levels.
• Strong analytical and visual presentation skills.
• Ability to design creative solutions that meet business needs.

Culture & Benefits

• Stable, professional working environment aligned with international standards.
• Clear role definition and structured onboarding.
• Exposure to reputable clients and cross-functional collaboration.
• Long-term career development opportunities in account management.
• Competitive compensation package aligned with market standards.