Team Manager – In-House Interpreting

Location: Iaşi, Romania; hybrid work with 4 days in the office and 1 day from home. Applicants must be Romanian residents and have permission to work in Romania by the start of employment.

Company

hirify.global provides interpreting and translation services in more than 500 languages and dialects to private and public-sector customers, with over 20 years of experience.

What you will do

• Lead and develop an in-house team of 30+ interpreters across Romania and the UK, establishing priorities, trust, psychological safety and accountability.
• Manage answer and acceptance rates, occupancy, productivity, interpreting quality and customer satisfaction.
• Plan shifts and language coverage around demand, absences and service peaks, and analyse performance trends by individual and language.
• Coach performance, support recruitment and onboarding, and maintain training and knowledge materials covering standards, confidentiality, processes and systems.
• Coordinate quality monitoring, calibration, feedback, retraining and corrective action.
• Act as the first operational and technical escalation point, supporting system testing, service changes, issue resolution and stakeholder communication.

Requirements

• Proven experience leading and developing people in interpreting, contact-centre operations, customer operations or another live service environment.
• Experience creating clarity, trust and accountability across an on-site, hybrid or remote team.
• Strong coaching and performance-management skills, including handling difficult conversations fairly and consistently.
• Sound operational judgement and the ability to balance multiple KPIs rather than optimise one measure in isolation.
• Strong data literacy, including interpreting trends, identifying causes, communicating insights and tracking actions to completion.
• Excellent written and verbal communication skills, with English at C1 level or above.
• Calm, structured problem-solving and appropriate escalation during service or technical issues.
• High standards of fairness, confidentiality, professionalism and follow-through.
• A basic criminal record check is required.

Nice to have

• Experience in telephone or video interpreting, language services, or another regulated or quality-sensitive live service.
• Previous experience as an interpreter or closely supporting interpreters.
• Experience with workforce planning, quality assurance, service improvement, technology rollout or user testing.
• Multilingual capability and experience working effectively across cultures or locations.
• A degree in languages, translation or business; equivalent relevant experience and a strong record of people leadership are equally valued.

Culture & Benefits

• Hybrid work setup planned with team management, with 4 office days and 1 home-working day.
• Private medical, mental health and dental insurance, meal vouchers, yearly public transportation reimbursement and a 600 RON annual eyeglasses replacement budget.
• 22 annual leave days, increasing by 1 day per year worked, plus a seniority bonus from the second year.
• Training and career development opportunities within a growing business, with employee awards and engagement events.
• Modern centrally located office with a recreation room, rooftop terrace, daily breakfast, coffee, tea, fruit and sweets.
• Commitment to equality, inclusion, wellbeing, community partnerships and social value initiatives.