Content Moderator (Spanish)

Location: On-site in Lisbon, Portugal

Company

A global provider of customer experience and business process outsourcing services supporting a leading social media platform.

What you will do

• Review completed content moderation cases for accuracy and compliance with platform policies and community standards.
• Evaluate sensitive cases involving hate speech, violence, self-harm, and child safety.
• Identify recurring errors and inconsistencies, investigate root causes, and recommend improvements.
• Provide constructive feedback to moderation teams and participate in quality calibration sessions.
• Apply Spanish cultural, linguistic, and political knowledge to complex cases and monitor moderation quality trends.
• Escalate high-risk cases and policy concerns while maintaining confidentiality and complying with data protection standards.

Requirements

• Native or fluent Spanish, written and spoken.
• Fluent English at B2 level or higher.
• Strong understanding of Spanish cultural, social, and political contexts.
• Excellent analytical skills, attention to detail, critical thinking, communication, and constructive feedback abilities.
• Ability to interpret policies and apply guidelines consistently.
• Emotional resilience when reviewing sensitive or potentially disturbing content.
• Comfort working independently and using digital tools.
• Flexibility to work rotational shifts, including weekends and evenings.

Nice to have

• Previous experience in content moderation, quality assurance, or trust and safety.

Culture & Benefits

• Full-time, on-site employment in Lisbon.
• Six-week training programme.
• Competitive salary package with a performance bonus, Christmas and holiday allowances, and a meal allowance.
• Health insurance from the first day of employment.
• Company-provided accommodation option for eligible candidates.
• International working environment, professional development opportunities, and guidance for career growth.